Placing an Order
Can I place orders for International addresses?

Product Information
How do I find sizing information?
How do I know if an item is in stock?
Are your clasps secure?
Are your bracelets adjustable?
How do I clasp my bracelet?

Website Information
Is your site secure?

Shipping Information
How do I check or track my order status?
What are your shipping costs?
International Orders
What shipping methods do you use?
When can I expect my expedited shipment to arrive?

Payment Information
Can I place an order now and send you a check?
Can I use a gift card or coupon as payment?
Which credit cards do you accept?
Why are orders shipped to some states taxed?

Miscellaneous
What is a backorder?
Where is your store located?
How do I care for my jewelry?
How can repair or resize my jewelry

Returns and Exchanges
Am I billed for shipping on an exchange order?
How do I return an item?
How long do I have to return an item?
How long will it take to get a credit?
What is your return policy?
Why am I billed for my exchange order?

Placing an Order

Can I place orders for International addresses?

Yes, please call us at 415-388-8776 if you would like us to ship internationally due to the nature of jewelry shipping. We also recommend you review the "International Orders" questions in the FAQ section.

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Product Information

How do I find sizing information?

For the greatest accuracy we recommend going to a professional jewelry to have your finger sized, or if you are in the San Francisco Bay Area you may stop by Sofia Mill Valley and we will size your finger for you.  If you are not sure of your ring size or you are buying a gift for someone you can order a larger size and return it to us for a complimentary sizing any time during the first year after purchase. You will be charged for shipping only.

How do I know if an item is in stock?

If an item is on back order, a notation will appear in your shopping bag. The notation will say, "Backordered" and provide an approximate date that we are expecting our next shipment. Please note that it takes an additional 7-10 days for you to receive the merchandise after we have received it in our studio. If the item is in stock a notation will appear below the quantity field on the item page.

Are your clasps secure?

Most of our bracelets have a toggle. There are at least two circular loops on each toggle. For extra security we recommend inserting the toggle through two circles.

Are your bracelets adjustable?

All our bracelets are adjustable, some of them you can order in your specific size. Please see the drop down box.

How do clasp the bracelet?

You clasp your bracelet in the following way:

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Website Information

Is your site secure?

Yes, At Priolo and Company we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

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Shipping Information

How do I check or track my order status?

You can check your order and shipping status by clicking here.

What are your shipping costs?

Our Shipping Charges

If Your Order Totals	Add
Up to $300	$25.00
$300.00 to $500.00	$35.00
$500.00 and Over	$45.00

For security we like our packages to be in transit no longer than 3 days. All pieces will be insured and must be signed for.

Our jewelry arrives in an attractive complimentary eco-friendly linen pouch, inside a Priolo & Co. gift box, tied with a ribbon.

International Orders

For shipments outside the continental USA, please email us at customercare@prioloandco.com or call us at 415-388-8776
Customers are responsible for international duties, taxes and refused shipping charges.

What shipping methods do you use?

We favor Federal Express 3 day - however we may use the US Mail or UPS.

When can I expect my expedited shipment to arrive?

For security we always ship 3 day. We have one expedited option, FedEx Next Day service, for an additional $50. FedEx Next Day delivers the following business day (Monday - Friday) after shipment. FedEx 3 day delivers 3 business days (Monday - Friday) after shipment. In stock orders typically ship within 2 days if received before 3:00 pm PST. Most gold pieces are made to order and therefore may require 7-10 days before shipment. For expedited shipping please call 415-388-8776
 as additional charges may apply. Saturday delivery is available with certain restrictions. Please contact us at 415-388-8776
 if you have questions about this service.

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Payment Information

Can I place an order now and send you a check?

Our system is unable to receive orders, hold merchandise or process checks.

Can I use a gift card or coupon as payment?

Yes! During your check out, you may enter in your gift card or coupon number for easy payment. The dollar amount is already stored in our files and will be automatically calculated.

Which credit cards do you accept?

We accept MasterCard, Visa, or payment through PayPal.

Why are orders shipped to some states taxed?

Priolo and Company maintains offices in California. Our physical presence in California requires us to collect sales tax on behalf of this state. State laws require sales tax to be collected according to the address where the merchandise is shipped.

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Miscellaneous

What is a backorder?

A backorder is an order placed for an item that is not currently in stock. If we are able to re-order additional merchandise from our source, we will accept your order pending the arrival of new stock. This order is then noted as a "backorder". Backorder times vary but are normally just a matter of weeks. Because we do a full quality inspection on our products, it takes up to 72 hours for merchandise to ship once it is received. For a better idea of how long you may wait for a particular item, please email us at customercare@prioloandco.com or call us at 415-388-8776

Where is your store located?

Sofia Mill Valley 80 Throckmorton Avenue Mill Valley, CA 94941 Store Hours:11:30 am – 5:30 pm Monday through Friday Closed on Wednesdays 11am – 5:30 pm Saturday 12pm – 5:00 pm Sunday 

How do I care for my jewelry?

We recommend cleaning your precious metal, diamond and gem stone jewelry with a soft toothbrush, dish soap and warm water. You can use a soft jewelry cloth to polish your silver jewelry. We ask that you do not dip your silver jewelry in commercial jewelry cleaner as this will strip the design oxidation. Prong settings are delicate; we recommend that you examine your prong-set jewelry from time to time to confirm your stone remains securely set. You may return your jewelry to us at any time for a complimentary cleaning and stone check. You will be charged for the shipping only.

How can repair or resize my jewelry?

We will re-size your ring up or down one size free of charge within the first year after purchase. You will be charged for shipping only. Sizing more than one size up or down may incur some sizing charges. We guarantee our work and pride ourselves in the outstanding craftsmanship of each piece. In the unlikely event that you piece needs repair due to faulty craftsmanship we will do so free of charge at any time. This does not include replacement of missing stones or jewelry that has been damaged in any way, or is otherwise returned in an irreparable condition, due to no fault of our own. When returning jewelry for a complimentary cleaning, repair or re-sizing, please provide a copy of your receipt. Please provide us with pertinent written information and confirm your return mailing address, your e-mail address, and your phone number. Unless you tell us otherwise we polish your jewelry, returning it as close to its original luster as possible. When returning jewelry to us for any reason, please contact us first by email at: email: customercare@prioloandco.com

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Returns and Exchanges

Am I billed for shipping on an exchange order?

If you would like to exchange our item shipping charges are assessed on a case-by-case basis. Please email or call us first if you would like to return an item please email us at customercare@prioloandco.com or call us at 415-388-8776.

How do I return an item?

To initiate a return, please contact us before mailing your package: Email: customercare@prioloandco.com Phone: 415-388-8776
 Return your jewelry insured for the full amount to Priolo & Co. 80 Throckmorton Ave Mill Valley Ca 94941

How long do I have to return an item?

If you are dissatisfied for any reason, you may return it under the following conditions: Standard orders are accepted for credit in the United States, if returned unworn, and in perfect condition, within 30 days of ship date, accompanied by a sales receipt, and in original packaging.

How long will it take to get a credit?

We process returns in the order they are received. Return processing may take several days from the time we receive your package in order for them to be fully opened, inspected and processed. From the time we your package, we commit to submitting your refund to your bank within 24 hours. Your refund should appear within one credit card billing cycle.

What is your return policy?

Priolo & Co. prides itself on our outstanding customer relations and customer service. We want you to be thoroughly satisfied with your order. If you are dissatisfied for any reason, you may return it under the following conditions: Standard orders are accepted for credit in the United States, if returned unworn, and in perfect condition, within 30 days of ship date, accompanied by a sales receipt, and in original packaging. Refunds, minus the shipping charges, will be credited to the original purchaser. Custom orders, jewelry that has been engraved, re-sized, or custom made for you in any way, is non-refundable and non-returnable. To initiate a return, please contact us before mailing your package: Email: customercare@prioloandco.com Phone: 415-388-8776 Return your jewelry insured for the full amount to Priolo & Co. 80 Throckmorton Ave Mill Valley Ca 94941

Why am I billed for my exchange order?

When an item is returned to us, we process a refund for that return. If a new item is ordered in its place we bill for that item at the time it is shipped. This process helps eliminate unnecessary interest charges for our customer in the event that an item is temporarily on back order. It also helps us keep clear records of any transactions on your credit card history.